Our dedication in observing strict discipline with regard to the two most critical areas in MT – Quality and Turnaround time – is very strong and our focus is on improving ourselves constantly in these areas. At Kitsoft, the importance of proper patient care documentation is clearly understood. We recognize the fact that a poorly transcribed medical document can be damaging, both to the patient as well as the healthcare provider.

We have developed our own monitoring and distribution software (ecMED), which also has QC feedback as an important element. A transcriptions has access to his or her file immediately after it has been edited, reflecting exactly where mistakes, if any, occurred so that the MT can learn from such constant and regular feedback. Reports are generated constantly to indicate accuracy of files transcribed. We encourage interaction amongst our MTs, conduct review sessions in transcription as well as in medical theory and English grammar in order to keep our MTs' morale and motivational levels high and to keep our MTs abreast with the latest developments and changes happening in the Medical world. At Kitsoft, each MT is encouraged to reach the highest accuracy levels and all support and help is provided to them so that they can reach that goal.

At Kitsoft, transcribed documents go through a two-tiered process, with a third level available where a recheck is necessary by a senior QA.

• Transcription – MTs with 1-5 years of actual work experience.
• QA Level I – MTs with 3-5 years of actual work experience with various accounts and specialties.
• QA Level II – MTs with 4-5 years of actual work experience with various accounts and specialties.

Every effort is made to see that quality is maintained throughout the transcription and proofing process and this system has been put in place so that every document that is uploaded to the client can be accurate and error free, conforming to AAMT standards.

We transcribe all types of medical reports including but not limited to the following:

History & Physical Reports
Consultation Reports
Operative Reports
Discharge Summaries
Progress Reports
Emergency Room Notes
Clinic Notes
Referral Notes
Medical Imaging Reports
Radiology Reports