We professionally manage IT infrastructure, including 24/7 support services. We have well-defined Service Level Agreements that give you the assurance of consistently superior performance. Our sound methodologies and robust technologies enable us to manage your IT operations efficiently.

      We at Kitsoft Provide first-level IT support, offering a single point of contact for all support service requirements and enabling effective ‘on call’ solutions that drastically reduce problem resolution time. This ensures high uptime of basic user systems and improves productivity.

      We offer professionally managed help desk services in ongoing management and maintenance of IT infrastructure and applications, enabling you to focus your valuable time on high-value added competencies. Our Infrastructure Management covers Asia Pacific Region and is usually customized for each client.

      Kitsoft manages your server environment and backup effectively to maintain performance at optimum levels. Our server management offerings ensure that server parameters and operating systems are administered and tuned well. 

 Enterprise Network management
 Operating System administration - Windows 2000 & 2003 Servers –    Linux Servers
 Performance monitoring of servers (monitoring CPU, disk space,memory utilization) and    fine-tuning
 Securities & privileges management
 Login Script management & auditing
 Process management & Thread management
 Regular backup scheduling
 Anti-virus management: Planning / upgrading / implementation / regular scanning and    upgrading of the anti-virus software.

      On the Desktop side to manage effectively and to increase productivity we deliver:

 Desktop computer configurations
 Standard office application management and support
 Personal computer maintenance through dedicated resources
 Standardization of applications
 Periodic update of patches & service packs
 Anti-virus management
 Periodic audit of IT assets

Technical Staff	3 System Administrators. A Technician to maintain all electronic  and electrical equipment.  The CEO is over all in-charge.
Type of Internet Connection	ADSL
Internet Bandwidth	1 Mbps
Capacity	90 Workstations
Resource Planning	Presently about 75 transcriptions in one shift, including editors in a 3:1 ratio. MTs have 1-5 years, post training actual work experience in Medical Transcription, while editors have 3-5 years post training actual work experience.
Working Hours per Day	8 hours
Working day per week	6 days week
Present Average Daily Output Capacity	35000 lines per shift with existing staff in one shift.
Normal Turnaround time	12 hours from download time
Power Backup	A 15 KVA UPS battery backup. 50 KVA Diesel Generator in addition to power supplied by the State Electricity Board.
Total working area	An area of 3000 square feet is well planned and designed to provide a comfortable pleasing and healthy work environment.
Air Conditioning	Air Conditioners have been installed to provide a pleasant and invigorating working environment for our MTs.