We professionally manage IT infrastructure, including 24/7 support services. We have well-defined Service Level Agreements that give you the assurance of consistently superior performance. Our sound methodologies and robust technologies enable us to manage your IT operations efficiently.

We at Kitsoft Provide first-level IT support, offering a single point of contact for all support service requirements and enabling effective ‘on call’ solutions that drastically reduce problem resolution time. This ensures high uptime of basic user systems and improves productivity.

We offer professionally managed help desk services in ongoing management and maintenance of IT infrastructure and applications, enabling you to focus your valuable time on high-value added competencies. Our Infrastructure Management covers Asia Pacific Region and is usually customized for each client.

Kitsoft manages your server environment and backup effectively to maintain performance at optimum levels. Our server management offerings ensure that server parameters and operating systems are administered and tuned well.

Offerings

• Enterprise Network management.
• Operating System administration - Windows 2000 & 2003 Servers – Linux Servers.
• Performance monitoring of servers (monitoring CPU, disk space, memory utilization) and fine-tuning.
• Securities & privileges management.
• Login Script management & auditing.
• Process management & Thread management.
• Regular backup scheduling.

• Anti-virus management: Planning/ upgrading/ implementation/ regular scanning and upgrading of the anti-virus software.

On the Desktop side to manage effectively and to increase productivity we deliver:

• Desktop computer configurations.
• Standard office application management and support.
• Personal computer maintenance through dedicated resources.
• Standardization of applications.
• Periodic update of patches & service packs.
• Anti-virus management.
• Periodic audit of IT assets.